Why Dell is not perfect

Buying a full-featured personal computer from Dell, fully loaded with hardware to run the compulsorily bundled monstrous bloatware called Vista is no guarantee that Michael Dell's company really cares about your system.

I found that out when Dell refused to help with the installation of a graphics processor card on their brand new E520 PC that costs middle class Indians at least as much as two months' pay. Dell's problem is that the card is not sold by it, and so it will not help, not even on payment. Incidentally, Dell does not provide technical support directly in my city, Chennai, but through a competing PC vendor, Wipro. Interestingly, Dell is building a computer assembling plant at Sriperumbudur, a suburban town about 40 km Southwest of Chennai.

If you look at the flip side, the PC can have any number of external gadgets hooked up that have not been bought from Dell. If something goes wrong with the PC in that situation, Dell will probably have to look into it, because they have sold a "complete cover" warranty to me.

So why not help me get the new Nvidia GE Force 7300 GT card made by PNY in place, and earn the goodwill of a customer who has forked out a lot of money for a full warranty and next business day service?

Should we pay Dell to hear why they cannot help us with our computing needs?